At Pawfect Pick LLC, we want you and your pets to be completely happy with your purchase. If you are not satisfied with your order, we’re here to help with a simple and fair return process.
1. Eligibility for Returns
You may request a return if:
- The item is unused, in its original packaging, and in the same condition as received.
- The return request is made within 14 days of delivery.
- The product is defective, damaged, or incorrect.
2. Non-Returnable Items
For health and hygiene reasons, certain products cannot be returned:
- Opened or used pet food, treats, or grooming products.
- Personalized or custom-made items.
- Clearance or final sale items.
3. Return Process
- Contact us at info@pawfectpick.com with your order number and reason for return.
- Our team will provide return instructions and shipping details.
- Ship the item back to us in its original packaging.
- Once received and inspected, we will notify you about the approval or rejection of your refund.
4. Refunds
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (wrong or defective product).
5. Exchanges
If you need to exchange an item for a different size or color, please contact us at info@pawfectpick.com. Exchanges are subject to product availability.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no extra cost to you.
7. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping method.
8. Contact Us
For any questions about returns or refunds, contact us:
Pawfect Pick LLC
Email: info@pawfectpick.com
Address: 1209 MOUNTAIN ROAD PL NE # 4873, ALBUQUERQUE, NM 87110